The Vela Diagnostics Technical Support team is committed to augmenting customer productivity by providing superior technical and application support with internal and field based personnel. We strive to provide the highest level of service to achieve maximum customer satisfaction.
Contact Technical Support for questions or concerns in using any Vela Diagnostics platforms or assays, as well as for instrument qualifications, operational qualification, performance qualification, maintenance or service agreements on our workflows.
Technical Support is available from Monday to Friday, 9am to 6pm EST.
Please have the following information available: Your name, facility, contact information, customer number, and serial number.
Phone Toll Free: 888 960 2965
Phone (main): 973 521 7011